PMAssist Blog

What “Scalable” Actually Means for Property Managers

By Abi Ortscheid Sunday, August 3, 2025

(And Why It Has Nothing to Do with Just Adding More Doors)When property managers talk about growth, “scaling” is the word that comes up over and over again. But here’s the problem: Too many PMs think that scaling just means saying yes to more doors.Spoiler... More +

How to Know When It’s Time to Rebuild Your Processes from Scratch

By Abi Ortscheid Thursday, July 31, 2025

Every property manager hits a breaking point.That moment when your operations feel less like a system and more like a spaghetti mess of tools, emails, and “Hey, did you send that yet?”You don’t want to admit it. You think:“We just need to fix a few things.... More +

Protecting Your PM Business: The Insurance Gap You Can’t Afford to Ignore

By Abi Ortscheid Wednesday, July 30, 2025

Most property managers don’t enter the business with a background in risk management. But ask anyone who’s been hit with a lawsuit, and they’ll tell you: the blind spot isn’t operations—it’s insurance.While property management has embraced tech... More +

Announcing the PMAssist Fantasy Football League: Where Property Managers and Vendors Compete for Glo...

By Abi Ortscheid Tuesday, July 29, 2025

At PMAssist, we’re known for systematizing operations, streamlining processes, and helping property managers level up their businesses. But every now and then, we like to kick off our shoes (or cleats) and embrace a little chaos.This year, we’re adding something new t... More +

Why Better Processes = Fewer Angry Emails

By Abi Ortscheid Sunday, July 27, 2025

If you’ve ever opened your inbox and groaned at a message with the subject line: “Unacceptable Service – Please Call Me Immediately” …you’re not alone.Most property managers deal with complaints regularly—owners confused abou... More +

Why Section 8 Is Broken—and What It Would Take to Fix It

By Abi Ortscheid Friday, July 25, 2025

On paper, the Housing Choice Voucher program (better known as Section 8) is one of the most promising tools we have to make housing more accessible. But in practice? It’s one of the most dysfunctional government programs in the rental housing industry—and landlords ar... More +

Why Your “Custom” Processes Are Costing You Efficiency

By Abi Ortscheid Thursday, July 24, 2025

We’ve heard it a hundred times:“Well, we do things a little differently around here…”Every property management company has its quirks. Maybe you onboard owners a certain way. Maybe your renewal timing is a little off-cycle. Maybe you use a five-step proce... More +

Security Deposit Waivers: Common Questions, Real Answers

By Abi Ortscheid Wednesday, July 23, 2025

Security deposit alternatives can be a game-changer—but only if you fully understand how they work, what risks they carry, and how to build your own in-house program legally and profitably.At PMAssist, we’ve been strong advocates of security deposit waiver programs, a... More +

Is Your Trust Account Actually Compliant? (Hint: Most Aren’t)

By Abi Ortscheid Tuesday, July 22, 2025

Most property managers assume their trust accounts are compliant—until something goes wrong. From audits to lawsuits to bank failures, it’s easy to assume your banking setup is airtight… but if your account simply says “trust” on it and that’s... More +

The Cost of Chaos: How Disorganized Operations Drain Your Profits

By Abi Ortscheid Sunday, July 20, 2025

Think inefficiency is just an inconvenience?Think again.Every dropped task, misrouted email, missed follow-up, or late owner response doesn’t just stress your team out—it costs your business real money. And the worst part? Most property managers don’t even ... More +