PMAssist Blog

Free Tools vs. Real Systems: Why Piecing It Together Won’t Scale

By Abi Ortscheid Thursday, August 28, 2025

At first, it makes sense. You’ve got Google Sheets for tracking vendors. Slack for team communication. Trello for move-outs. Maybe even a few Notion pages and random SOPs floating around.All free. All working… sort of.But eventually, you ... More +

Why Preventative Maintenance is the Secret to Tenant Retention and Owner Loyalty

By Abi Ortscheid Wednesday, August 27, 2025

Preventative maintenance isn’t just about fixing things before they break. For property managers, it’s one of the most powerful tools for tenant retention and owner loyalty.Industry data from Property Meld shows a clear link between preventative maintenance and reduce... More +

From Draft Boards to Division Rivalries: Inside the PMAssist Fantasy Super League

By Abi Ortscheid Tuesday, August 26, 2025

Fantasy football and property management don’t seem like they’d have much in common at first glance. One involves late-night waiver wire moves, questionable quarterback picks, and bragging rights in the group chat. The other involves tenants, owners, leases, and maint... More +

The Credit Advantage: Building Tenant Accountability (PMA Partner Webinar)

By Abi Ortscheid Tuesday, August 26, 2025

The Credit Advantage: Building Tenant AccountabilityFree PMAssist Partner Webinar with CredHub📅 Friday, October 31, 2025 | 2:00 PM ETLate rent payments and delinquency don’t just impact your cash flow—they affect resident relationships and owner trust. What if you ... More +

The Hidden ROI of Resident Pest Management - Free PMAssist Partner Webinar with Pest Share

By Abi Ortscheid Tuesday, August 26, 2025

The Hidden ROI of Resident Pest ManagementFree PMAssist Partner Webinar with Pest Share📅 Friday, November 21, 2025 | 2:00 PM ETProperty managers know the two most costly challenges in rental housing: tenant turnover and major maintenance issues. What if you could reduce both w... More +

The ESA Fight Goes to Court: What Property Managers Need to Know

By Abi Ortscheid Tuesday, August 26, 2025

A recent federal court ruling is shaking up long-standing assumptions about emotional support animals (ESAs) and landlord obligations. In Henderson v. Five Properties LLC, Judge Sarah Vance ruled against a tenant who claimed ESA status should exempt her from pet fees—a deci... More +

Build Once, Use Forever: The ROI of Process Documentation

By Abi Ortscheid Sunday, August 24, 2025

Let’s talk about the unglamorous hero of your property management business: 📄 Process documentation.Not automation. Not AI. Not shiny new software. Just… documentation.If you’ve been avoiding it because it feels tedious or time-consuming, yo... More +

Why Your Team Hates Change—And How to Get Buy-In for New Systems

By Abi Ortscheid Thursday, August 21, 2025

You found the perfect workflow. You’ve got the automation lined up. You’ve even documented the process, start to finish.And then your team… drags their feet. Or worse—flat-out resists.If it feels like implementing change is harder than cr... More +

Your First 90 Days with PMAssist: What to Expect

By Abi Ortscheid Sunday, August 17, 2025

So you’re ready to stop duct-taping your business together.You’ve seen the chaos that comes with undocumented processes, overwhelmed staff, and tech that’s underutilized—or just plain ignored.You’re done with “we’ve always done it this wa... More +

From Chaos to Clarity: What Happens When You Finally Build a Real PM System

By Abi Ortscheid Thursday, August 14, 2025

Let’s be honest. Running a property management company often feels like sprinting on a treadmill that keeps speeding up.You’ve got:Tenants calling about AC Vendors asking for approvals Owners firing off statement questions A team trying to do their best&helli... More +