PMAssist Blog

Announcing the PMAssist Fantasy Football League: Where Property Managers and Vendors Compete for Glo...

By Abi Ortscheid Tuesday, July 29, 2025

At PMAssist, we’re known for systematizing operations, streamlining processes, and helping property managers level up their businesses. But every now and then, we like to kick off our shoes (or cleats) and embrace a little chaos.This year, we’re adding something new t... More +

Why Better Processes = Fewer Angry Emails

By Abi Ortscheid Sunday, July 27, 2025

If you’ve ever opened your inbox and groaned at a message with the subject line: “Unacceptable Service – Please Call Me Immediately” …you’re not alone.Most property managers deal with complaints regularly—owners confused abou... More +

Why Section 8 Is Broken—and What It Would Take to Fix It

By Abi Ortscheid Friday, July 25, 2025

On paper, the Housing Choice Voucher program (better known as Section 8) is one of the most promising tools we have to make housing more accessible. But in practice? It’s one of the most dysfunctional government programs in the rental housing industry—and landlords ar... More +

Why Your “Custom” Processes Are Costing You Efficiency

By Abi Ortscheid Thursday, July 24, 2025

We’ve heard it a hundred times:“Well, we do things a little differently around here…”Every property management company has its quirks. Maybe you onboard owners a certain way. Maybe your renewal timing is a little off-cycle. Maybe you use a five-step proce... More +

Security Deposit Waivers: Common Questions, Real Answers

By Abi Ortscheid Wednesday, July 23, 2025

Security deposit alternatives can be a game-changer—but only if you fully understand how they work, what risks they carry, and how to build your own in-house program legally and profitably.At PMAssist, we’ve been strong advocates of security deposit waiver programs, a... More +

Is Your Trust Account Actually Compliant? (Hint: Most Aren’t)

By Abi Ortscheid Tuesday, July 22, 2025

Most property managers assume their trust accounts are compliant—until something goes wrong. From audits to lawsuits to bank failures, it’s easy to assume your banking setup is airtight… but if your account simply says “trust” on it and that’s... More +

The Cost of Chaos: How Disorganized Operations Drain Your Profits

By Abi Ortscheid Sunday, July 20, 2025

Think inefficiency is just an inconvenience?Think again.Every dropped task, misrouted email, missed follow-up, or late owner response doesn’t just stress your team out—it costs your business real money. And the worst part? Most property managers don’t even ... More +

Automate, Delegate, or Drown: Why Every Property Manager Needs to Let Go

By Abi Ortscheid Friday, July 18, 2025

In property management—and business in general—the biggest bottleneck is often the person at the top. If you’re doing everything yourself, you’re not running a business. You’re drowning in one.In this week’s PMAssist Insider Substack, Todd Orts... More +

You Don’t Just Need a Consultant—You Need a System to Back It Up

By Abi Ortscheid Thursday, July 17, 2025

If you’ve ever worked with a great consultant, you know the feeling: ✔ Clearer strategy ✔ Better direction ✔ Renewed focus on the big pictureThe only problem?You hang up the Zoom call… and stare at a to-do list the size of your property portfo... More +

NARPM at a Crossroads: What Needs to Change—and What’s Finally Moving Forward

By Abi Ortscheid Tuesday, July 15, 2025

The National Association of Residential Property Managers (NARPM) is rolling out a new initiative called “NARPM 2.0,” aimed at modernizing its leadership structure and improving support for local chapters. But are these changes enough to secure NARPM’s future in... More +