PMAssist Blog

Browser-Based AI Could Reshape Property Management Technology

By Todd Ortscheid Thursday, September 17, 2026

Property management companies depend on a growing collection of software platforms, but their ability to connect and automate those systems is often limited by the vendors themselves. Some providers offer extensive integrations and open APIs, while others restrict access to data ... More +

AI Will Change Property Management, but It Will Not Eliminate the Need for Property Managers

By Todd Ortscheid Monday, September 14, 2026

Artificial intelligence can already assist with leasing communication, maintenance coordination, document preparation, reporting, scheduling, and other repetitive property management tasks. As those capabilities expand, it is reasonable to ask whether landlords will eventually us... More +

A Messy Property Management Business Is Not Necessarily a Failing One

By Todd Ortscheid Thursday, September 10, 2026

Industry conferences and social media can leave property management owners with a distorted impression of everyone else’s business.Speakers discuss their strongest systems, most successful hires, best financial results, and newest growth initiatives. Companies announce expa... More +

How to Deliver a Consistent Property Management Customer Experience

By Todd Ortscheid Monday, September 7, 2026

A property management company can provide excellent service in one interaction and a frustrating experience in the next. The difference may have nothing to do with the company’s policies, technology, or intentions. It may simply depend on which employee answers the call or ... More +

Why Transparency Is Becoming a Property Management Marketing Advantage

By Todd Ortscheid Thursday, September 3, 2026

Property management marketing has traditionally been designed to generate a lead before answering the prospect’s most important questions. Websites describe exceptional service, local expertise, and peace of mind, but often leave out pricing, policies, limitations, and othe... More +

Choose the Benchmarks That Match the Property Management Company You Want to Build

By Todd Ortscheid Monday, August 31, 2026

Industry benchmarks give property management companies something they lacked for many years: objective data. Instead of relying entirely on anecdotes, assumptions, or conference conversations, owners can compare their performance with real companies operating in the same industry... More +

AI Is Raising the Standard for Property Management Software

By Todd Ortscheid Thursday, August 27, 2026

Property management companies have spent years adapting their operations to the limitations of commercial software. When a platform cannot support a process, the company creates a spreadsheet. When reporting falls short, employees export data and assemble a dashboard elsewhere. W... More +

Why Zero Owner Churn Should Not Be Your Property Management Goal

By Todd Ortscheid Monday, August 24, 2026

Client retention matters in property management. Every lost owner represents recurring revenue that must be replaced, and acquiring a new door is usually more expensive than retaining one that is already under management.That makes reducing owner churn an understandable priority.... More +

What Austin’s Falling Rents Teach Us About Housing Supply

By Todd Ortscheid Thursday, August 20, 2026

Housing affordability debates often focus on who owns rental properties, how much landlords charge, or whether new development changes the character of a neighborhood. Those questions may be politically compelling, but they can distract from the basic condition driving prices: to... More +

AI Can Reduce Compliance Risk, but Only With the Right Guardrails

By Todd Ortscheid Monday, August 17, 2026

Artificial intelligence raises legitimate compliance concerns for property management companies. An AI system could provide inaccurate information, misstate a policy, or respond improperly to a sensitive resident question. When fair housing, screening criteria, reasonable accommo... More +